How Do I Make a Return or an Exchange?
You can find more information about our return and exchange policy here.
How Long Is Your Warranty?
The warranty for all unused and unworn products is 30 days from the date of purchase. More information about returns, refunds, and exchanges can be found here.
When Will My Order Ship?
We ship all of our orders the same or very next business day. In any event during the holidays or inclement weather, your order may be delayed. Orders with incorrect information or requires an update may also be delayed as well. For more information, please visit our Shipping Policy page.
Can I Pick Up My Order?
If you're in Burlington, you're more than welcome to swing by and pick up your order.When placing the order, there will be multiple shipping options for you to choose from during the checkout process. Please select the "Pick Up" option, and we'll fulfill your order and have it ready for pick up in our warehouse at no additional cost!
Can I Get Tracking Updates for my Order?
We'll email you a tracking number when your order ships, and we're dedicated to making sure that you have all the necessary information available to you in a timely manner. If you have an account with us, you can check your tracking number by looking at your most recent order. You can also sign up for tracking updates via text if you go to the order confirmation page. (standard message and data rates apply).
Can I Purchase a Gift Card?
Absolutely! Please see here to look at gift cards.
Can Howies Donate a Prize or Sponsor Our Event?
We'd love to give back to the hockey community that has given us so much, but we'd go out of business if we honored the thousands of requests that we receive every year. That being said, we'd also love to help out in any capacity that we can, so if you'd like to explore more options on how we can help, please email us at email@example.com and we will make sure help to the best of our abilities.
Can You Sponsor Me or My Team?
All sponsorship inquiries must be submitted through our Get Sponsored page. Please fill out the application to be entered to become our "Player of the Month", which is chosen at the beginning of each month.
Are There Any Promotional Codes Available?
We'll have promotional codes every now and then. The best way to make sure you're up to speed on the latest sales is to sign up for our newsletter where we email you about sales, promotions, and new product developments. More information can also be found on our social media pages, such as our Instagram account.
Do you guys ship internationally?
Yes, we ship internationally. All international orders can go through our website like a normal order where the shipping costs will be determined based on the weight and size of the order at checkout. For more information, please visit our International Shipping page.
I have a defective product, what can I do?
We stand by our products 100%, but sometimes, something goes wrong. For all defective products, please email us at firstname.lastname@example.org so that we can get you taken care of and make sure we make it right!
I'd like to add something to my order, is this possible?
As much as we'd love for you to get more Howies products, adding products after you have ordered is not possible solely due to the fact that we do not save payment information post-purchase. That being said, we can definitely work with you on it and make sure you get taken care of. If you forgot to add something to your order and would like to do so, just shoot us an email at email@example.com and we'll get it taken care of!
Can I Work for Howies?
All career openings will be posted on our Careers page.
Do You Make Custom Tape?
Unfortunately, we do not do custom tape orders due to the volume required to fulfill a custom tape order.
Do the pros really use Howies?
You bet. We're in 26 NHL locker room and we've grown to serve a wide range of teams in the NHL, AHL, OHL, NCAA, CHL, and professional leagues across the globe. The pros demand Howies, and not just our tape. Our laces, wax, pucks, and other accessories are in locker rooms all over the world. Pros recognize pro quality products.